Terms of service

**Terms of Sale — WINECIDE**

**1. Who we are.** Sottocolle, Via Giacomo Puccini 1940, 55016 Porcari (LU), Italy — VAT 02578070464, email info@winecide.com. Licensed for the sale of alcoholic beverages.

**2. Adults only.** We sell exclusively to customers aged 18 or over. By ordering you confirm you are of legal drinking age; the courier may request ID on delivery.

**3. How the drops work.** Each drop is a numbered box with a declared run (e.g. thirty boxes) and a deadline shown on the site. Payment is taken at the time of order and locks your box on its pallet. The consolidated load ships when the run sells out or at the deadline, whichever comes first; the delivery window is stated on the product page and in the cart.

**4. The mystery pact.** Drops are blind boxes: producers and labels are sealed until delivery and the selection is entirely at our discretion. By ordering you knowingly accept this. No returns or refunds are granted because a wine is not to your taste — that is the game, and the price reflects it. Bottles pictured on the site are for display only and are never the bottles you will receive.

**5. Prices.** All prices include VAT (22%). Shipping costs, if any, are shown at checkout. “Shop price” comparisons are indicative references based on average retail prices.

**6. Substitutions.** If a bottle becomes unavailable, you choose an equivalent bottle (proposed by us, approved by you) or a refund of that line. We never swap silently.

**7. Breakage.** Transport is insured. If the box arrives damaged or wet, photograph everything as you open it — the parcel as received, the opening, and the broken bottle with its label in view — and send it within 7 days of delivery: the refund is immediate, nothing to send back. Photos are your evidence; no evidence, no case.

**8. Right of withdrawal.** As required by Directive 2011/83/EU and D.Lgs. 21/2014, consumers may withdraw within 14 days of delivery — only for the complete, unopened box in its original packaging, with return shipping at the customer's expense. Withdrawal does not apply to individual bottles, never on grounds of taste or of the revealed labels, and does not apply to business purchases (orders invoiced to a VAT number). Any diminished value caused by handling beyond what is necessary to inspect the box may be deducted from the refund (art. 57, D.Lgs. 21/2014). To withdraw, write to info@winecide.com within the deadline.

**9. Governing law and disputes.** Italian law. For consumers, mandatory forums under the Consumer Code; otherwise the exclusive forum is Lucca, Italy.