Substitutions & breakage

In writing, before you order. No small print.

If a bottle becomes unavailable

It happens: we buy from small growers, and small growers run out. If a bottle in your box becomes unavailable after you've ordered, you choose:

1. An equivalent bottle — same producer level, same style, equal or higher shop value. We propose it, you approve it.
2. A refund of that line — the bottle's share of the box price back on your card, no questions.

We will never silently swap a bottle. You always hear from us first.

If a bottle arrives broken

The load is insured — and your camera is the claim. If the box arrives damaged or wet, photograph everything as you open it: the parcel as received, the opening, and the broken bottle with its label in view. Send it within 7 days and we refund immediately — nothing to return. No opening photos, no claim.

If the whole box goes wrong

Wrong box, missing box, courier disaster: write to us and a real person fixes it — replacement from the next load or a full refund, your call.

Right of withdrawal

You have the legal right of withdrawal under EU consumer law (14 days from delivery, wine unopened). Details in the Terms of sale.