FAQ

Everything we get asked, answered straight. Not here? The chat bubble opens a line to a real person.

The interrogation

Frequently asked questions

Why is it so much cheaper than the wine shop?

We pool up to 120 boxes across four drops onto one truck, buying straight from the producers. Our margin is 25–35% — declared right here, out loud: the rest of the discount is yours.

When does my wine arrive?

The load ships when a pallet is full or at the deadline — whichever comes first. For Drops 01–04 the truck leaves on September 30, and delivery lands in the following 1–2 weeks in Italy — a few days more across Europe. Nobody is held hostage by the pallet: at the deadline we ship anyway.

What if a bottle breaks or is missing?

Transport is insured — and your camera is the claim. If the box arrives damaged or wet, photograph everything as you open it: the parcel, the opening, the broken bottle with its label in view. Send it within 7 days and the refund is immediate. If a bottle becomes unavailable, we propose an equivalent or refund that line. All in writing.

Can I pay on delivery?

No: you pay when you order. That's how we fill the pallet and lock the price with the producers. We collect before we buy — zero warehouse, zero unsold stock, a lower price for you.

Who picks the wines?

The selection is signed by someone who knows the producers in person: direct contacts, faces, villages, hectares. No medals — just wine we drink ourselves.

Where do you ship?

Italy, all of Europe (EU, Switzerland, UK) and many destinations beyond — same trusted courier everywhere. Outside the EU, customs duties and import rules are on you. Delivery after departure: Italy 1–2 weeks, rest of Europe a few days more.

The number one asset

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